Privacy Policy

We are responsible for the processing of personal data as shown in this privacy statement. For any questions and / or comments we can be approached via the details below.

info@residentjewelry.com

Resident Jewelry collects personal information in different ways when you place an order or when you register for services offered by Resident Jewelery. By registering you accept the collection of your personal information by Resident Jewelery. In order to process your order, to be able to check for fraud and to be able to complete your order, we must, for each order placed, collect and store the following information; your name, e-mail, home, shipping and billing address and telephone number.

What do we do with your data?

It is very important to know that we handle your data with the utmost precision. We store this information securely and cannot be accessed by unauthorized persons. Your information will only be used internally at Resident Jewelery unless it is necessary that we give this information to someone else. If that is the case, we ensure that they handle it as safely as we do. We use your data for various purposes such as processing your order and offering suitable offers that match your wishes.

We do not intend to collect data from website visitors who are 16 years or younger, only if they have permission from parents or guardian. We cannot control age, so we advise parents to be involved in their children's online activities. If there are any uncertainties or questions about this, please contact us via info@Residentjewelery.com .

The personal information that you provide can be shared with fraud investigation services and agencies that check creditworthiness. If we are legally required to do so, we will also provide this information to any relevant legal authority. Shipping information such as your address, email address and telephone number can be shared with courier services. This information is shared to provide you with the best service and will not be passed on by our couriers to third parties for any other purpose.

Credit card and bank details will never be shared with third parties and will only be used to process your order. Credit card details are encrypted and are not visible to employees of Resident Jewelery.

In addition, we collect information about website traffic, wish lists and other commercial information that we use to map consumer patterns that we use for internal surveys, marketing purposes and to adjust our website to better meet the demands of our consumers. meet.

PROTECTION OF YOUR PERSONAL INFORMATION

Resident Jewelery does as much as possible to guarantee the safety, integrity and privacy of the information you provide to us. When you place an order or access your account information, we use Secure Socket Layer (SSL) encryption to protect this information from improper use. In addition, we do as much as possible to ensure that the parties with whom we collaborate and with whom we share your data use the same standards.

ACCESS AND CHANGE OF PERSONAL INFORMATION

If, for whatever reason, you are concerned that the personal information Resident Jewelery has collected from you is incorrect, please log in on our website to view and change your personal information.

Only you have access to this personal data through your username and password.

SUBSCRIPTIONS

We apply a cancellation policy when it comes to communication via email. When you register via ResidentJewelery.com you have the option to unsubscribe from our email file. The purpose of registration is to collect information to enable you to receive up-to-date information and product offers from us.

By subscribing to our newsletter you give permission to receive communication from us via email. However, every time we contact you via email after this, you will be offered the option to unsubscribe from this service by clicking the unsubscribe button at the bottom of the email. You can also unsubscribe by sending an email to  info@Residentjewelery.com .

Subscribers to our newsletter receive email notifications for new products, special offers, events and discounts. These notifications may also contain marketing information from subsidiaries of Resident Jewelery, or from selected partners.

We never sell your information to third parties for marketing purposes.

Customer service

You can reach us by mail, Facebook, Instagram, WhatsApp and chat. We will soon also be available by telephone. To help you quickly, we look up your data in our system, so that we can answer your question or find a solution as quickly as possible. We also analyze these contact moments so that we can improve our service and be of even better service to you next time. 

Newsletters

To stay up to date with the latest collection and funniest promotions, you can sign up for our newsletters. You can sign up for the general newsletter or boutique-bound newsletters so that you also stay informed of events locally. We ask about your interests, so that we can send newsletters that match your wishes and needs. We also ask for your date of birth so that you receive a nice gift on your birthday. We send the newsletter about twice a week, with the exception of (discount) promotions. If you no longer want to receive newsletters, you can easily unsubscribe .

Promotions & competitions

Do you want to participate in a promotion or competition? Then leave your name and e-mail address so that we can carry out the promotion and declare you as a possible prize winner! Your data will only be used for the promotion in question unless otherwise stated.

Social media

If you socialize with us through social media, we will not store any information about you.

Business customers and partners

We also store data from our business contacts but we treat it as carefully as the data from our other customers. If we carry out an assignment for you, we use the personal data for, for example, a quote or invoice and to make agreements.

Vouchers from Sovendus GmbH: For the selection of a voucher offer that is currently interesting for you, Sovendus pseudonymizes and encrypts the hash value of your e-mail address and IP address to Sovendus GmbH, Moltkestr. 11, 76133 Karlsruhe, Germany (Sovendus) forwarded (Art. 6 (1) AVG). The pseudonymised hash value of the e-mail address is used to take into account any possible opposition to advertising from Sovendus (opt-out) (Art. 21 paragraph 3, Art. 6 paragraph 1 c AVG). The IP address is only used by Sovendus for the protection of data and, as a rule, made anonymous after seven days (Article 6 (1) of the AVG). Sovendus also sends pseudonyms for accounting purposes; order number, order amount and currency, session ID, coupon code and time stamp to Sovendus (art. 6, paragraph 1 f AVG).

Further information about the processing of your data by Sovendus can be found in the online data protection guidelines at www.sovendus.nl/ declaration_inzake_gegevensbescherming/

Fraud

We hope that we will never have to deal with fraud, but if necessary, we use customer data to prevent and prevent fraud. If it is necessary, we must pass on data to government agencies.

(Postpay

If you have succeeded in our webshop and you want to pay the order, you will end up in a secure payment environment to complete your purchase. If you pay with iDeal, your data is stored in our administration so that we can easily process a possible return. Do you prefer to pay with a credit card? Then you will be redirected from our secure payment environment to an external payment environment.

If there are unpaid invoices, we will send your details to a collection agency and / or bailiff who will process the further processing.

personal advice

If you visit our webshop or follow us on social media, we are happy to keep track of what you like. We are happy to give you personal advice through advertisements on Facebook, for example. We do this by using cookies. Read more about cookies here .

Reviews

We like you! We are delighted with reviews and would love to hear from you if you are satisfied with your purchase. If you leave a review with us, you can choose whether you leave your personal details and whether we can contact you.

Are you curious about the data we have about you or would you like to change or remove something? Then go to your Resident Jewelery account or contact customer service.